Cancellation Policy

1. Order Cancellation by Customer

You may request cancellation of your order before it has been confirmed, processed, or dispatched. Once an order has been processed or shipped, cancellation may not be possible.

2. How to Request a Cancellation

To cancel an order, please contact us as soon as possible through the same method used to place the order, such as phone, WhatsApp, or email.

• Provide your name and contact number
• Share the order details or product name
• Submit the cancellation request at the earliest possible time

3. Orders That May Not Be Cancelled

The following orders may not be eligible for cancellation:

• Orders already dispatched or out for delivery
• Special-order, customised, or supplier-requested items
• Products ordered specifically on customer request
• Items where installation or fulfillment has already been scheduled or started

4. Cancellation by MyCityMarkets

We reserve the right to cancel an order in certain situations, including but not limited to:

• Product unavailability
• Pricing or listing errors
• Incomplete or incorrect customer information
• Supplier or delivery issues beyond our control
• Suspected misuse, fraud, or unauthorized transaction

5. Refunds for Cancelled Orders

If an eligible order is cancelled after payment has been received, any applicable refund will be processed within a reasonable time. Refund timelines may vary depending on the payment method, bank, or provider.

If the order was cancelled after procurement, packaging, dispatch, or vendor processing had already started, cancellation charges may apply where applicable.

6. Vendor or Third-Party Fulfilled Orders

Some products listed on MyCityMarkets may be fulfilled by third-party vendors or local suppliers. In such cases, cancellation approval may depend on the vendor’s processing stage and cancellation terms.

7. Contact Us

For cancellation requests or questions about your order, please contact us:

• Email: support@mycitymarkets.com
• Phone / WhatsApp: +91-7087686304